-
How does this voucher work and how do I reserve my campervan dates?
This voucher is valid for a 4-night campervan rental during the dates listed: April 1, 2021 to March 31, 2022. You are welcome to contact us before you purchase the voucher in order to check van availability for your desired travel dates. Once you've purchased the voucher we'll connect you with Hawaii Surf Campers to reserve a van for your specific travel dates. Please do not make any travel arrangements until you have purchased a voucher and your van has been confirmed.
-
Can I book with a deposit or do you need full payment?
Yes, you can book with a $100 deposit now and full payment will be charged to your credit card 14 days prior to your travel start date (van pick-up date) with Hawaii Surf Campers. If you'd like to book with deposit instead of full payment, please call evo Customer Care to do so at 1.866.386.1590.
-
What are check-in and check-out times? How do I get to the Hawaii Surf Campers office?
Check-in is 2pm or later, and check-out is 11am or earlier. You may either make your own way to the Hawaii Surf Campers office on the North Shore, or arrange a Honolulu airport or hotel pickup with Hawaii Surf Campers for $55 each way (total for all guests, payable directly to HSC). They can also can bring the van directly to you at the airport ($95 each way) or Waikiki ($75 each way). These services are available for airport drop-off or hotel drop-off too.
-
What do the van amenities include and how many people can they fit?
Campervans come with sink, lights, propane burner stove, 2 beds (to fit up to 4 people), cooler, and power outlets. The Ford Transit van is a larger, more spacious option than the VW campervans for those interested in an upgrade. You are welcome to request extra items free of charge, including beach chairs, umbrellas, and snorkel gear.
-
Will you help me plan my trip itinerary?
Hawaii Surf Campers is happy to provide general suggestions and work with you to create an outline that fits your activities and interests. There are tons of options depending on the activities you are interested in.
-
Should I reserve campgrounds in advance?
We do recommend reserving campgrounds in advance if you're able to, though it is not required.
-
What is included in my equipment rental?
Each campervan will include bedding (bed sheets, pillows, blankets), towels, and basic kitchen supply (pots, pans, dishes, silverware, kitchen towels). Upon request, we will provide beach chairs, beach umbrella, and snorkels at no extra cost. A fleet of Catch Surf demo boards (Odysea series) will be available, with boards for every level of rider, subject to availability. If you are interested in renting other surfboards, SUPs, or other gear, Hawaii Surf Campers can refer you to local shops for discounted rentals.
-
What if I'm not an experienced surfer? Do you offer lessons?
Oahu offers options that are suitable for all levels, from beginner to advanced. Regardless of your level, Hawaii Surf Campers can provide some suggestions for where to ride. Surf lessons can also be arranged locally (note, additional cost will apply), just let us know if you're interested!
-
Can I add extra nights to my rental?
Of course! Let us know if you are interested in extending your rental package. Any additional nights would be payable directly to Hawaii Surf Campers.
-
Do any of your vans have automatic transmissions?
While most are manual (stick shift), there are some automatic van options in HSC's fleet. Please let us know if you require an automatic transmission.
-
Do the vans have pop-tops?
All campervans except one (Coco) have pop-tops. Coco has a "bubble top" which is a hard top, but it does have a bunk bed.
-
Do the vans have roof racks?
No, for liability reasons the vans do not have roof racks, so keep in mind you will need to transport any boards (i.e. surf or SUP) inside the vans.
-
Will I need to pay a security deposit?
Yes, at the time of picking up your van, a refundable security deposit of $600 will be collected.
-
What about roadside assistance?
You can add roadside assistance and/or higher liability limits to your included insurance by selecting an upgraded plan (additional $20-$30 per day). If interested, let us know and note that any additional amount due would be payable directly to Hawaii Surf Campers.
-
Should I purchase travel insurance?
YES! While it is not required, we always recommend purchasing travel insurance for all trips. Travel insurance allows you to seek reimbursement if you are forced to cancel your trip for unforeseeable reasons, or if you need to cover medical help, emergency transport, theft and/or accidental damage while traveling. We recommend World Nomads.
-
What if I have to change or cancel my trip after I have booked?
If you need to reschedule or cancel, please note evo defers to Hawaii Surf Campers’ terms and conditions:
-$100 is a nonrefundable deposit
-Cancellation 14 to 7 days prior to check-in date: 50% penalty
-Cancellation within 7 days prior to check-in date: 100% penalty / fully non-refundable
-You may reschedule your trip once, subject to van availability, up to 7 days prior to your originally scheduled check-in date. If you end up cancelling your rescheduled trip, no refunds will be possible.
As always, we recommend purchasing travel insurance as exceptions cannot be made to the above policies.
-
Is there an option to get picked up from the airport or my hotel? Can the van be brought to me?
You may either make your own way to the Hawaii Surf Campers office on the North Shore, or arrange a Honolulu airport or hotel pickup with Hawaii Surf Campers for $55 each way (total for all guests, payable directly to HSC). They can also bring the van directly to you at the airport ($95 each way) or Waikiki ($75 each way). These services are available for hotel drop-off too.